Privacy policy
Installio Ltd. understands that your privacy is important to you and that you care about how your information is used and shared. We respect the privacy of visitors to the website and users of our services. We will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
This Policy applies to the use of any and all data collected by us in relation to your use of the website and our services. Please read the Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of the website. If you do not accept and agree with this Privacy Policy, you must stop using the website immediately.
You can visit our website without disclosing any personally identifiable information about yourself. Please note that we use cookies and collect other non-personally identifiable information about your browsing activity. You can decline non-essential tracking.
If you do submit personal information by ordering products, services or completing a web form, for example, we will only use your personal information to support your continuing relationship with Installio Ltd.
About us
Installio Ltd owns and operates www.Installio.co.uk
We are a limited company registered in England and Wales under Company Number 15819598. Our registered address is Installio at 15 Braxted Park, London, SW16 3DW.
You can contact us at hello@installio.co.uk
What Data Do We Collect?
Most of the personal information we process is provided to us directly by you or by a third party you have engaged, so we can provide you with an agreed service.
Some data will be collected when you voluntarily submit it and consent to us using it for marketing or services.
We may collect some or all of the following data:
- Name, date of birth, email address and telephone number
- Billing and postal address
- Information about your preferences and interests
- Financial information related to transactions
- IP address and information about your browser
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
When we deliver services at your property, we may also record specifications, and collect photographs and videos of relevant areas of your property. These visual records are essential for documenting our work and ensuring quality service delivery. Some non-identifying images may be used in our marketing.
Technical Support and Communication
We use your contact information to provide technical support, respond to your inquiries, and send important service-related communications. This may include notifications about service updates, scheduling confirmations, and essential changes to our policies or services. Access to customer information is granted only to employees who require it for their job.
Non-personal Identifying Information
We may also collect non-personal identifying information about your visit to our website based on your browsing activities or your use of our apps. This helps us to manage and develop our services.
Some data will be collected automatically. This includes your device's Internet Protocol (IP) address, device identifiers, operating system version, browser type, and other technical characteristics.
We use Google Analytics to understand how our website is used.. Google utilises the data collected to track and examine the use of the website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.
We use Firebase Analytics to understand how our apps are used. This includes identify technical issues and enhancing user experience. This analysis is conducted using aggregated and anonymized data wherever possible.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research, marketing, information and customer service purposes. We may contact you by email, phone, mail or social media platforms as indicated by you.
Under the UK General Data Protection Regulation (UK GDPR),the lawful bases we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting us at hello@installio.co.uk
Advertising and Google Ads
We use Google Ads to promote our services. When you interact with our advertisements on Google or visit our website through these ads, we collect certain data about your interaction. This helps us understand the effectiveness of our advertising campaigns and improve our services.
Google Ads may collect information including:
- Which ads you view or click
- Your IP address
- Your device type and browser information
- Website visit duration and pages viewed
- Conversion tracking (when you take specific actions after viewing our ads)
We use this information to:
- Measure the performance of our advertising campaigns
- Understand which advertisements are most relevant to users
- Optimise our advertising spend and effectiveness
- Provide you with more relevant advertisements
You can control your advertising preferences through:
- Google's Ad Settings
- The Google Analytics opt-out browser add-on
- Your device's advertising ID settings
We do not combine Google Ads data with sensitive personal information without your explicit consent. For more information about how Google uses advertising data, please visit Google's Privacy & Terms site.
How we store your personal information
Your information is securely stored. All data transmission between your device and our servers is encrypted using industry-standard protocols. We maintain strict access controls, ensuring that only authorised personnel can access your information.
We may keep your personal information for up to 7 years. We will then dispose your information by deleting your data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@installio.co.uk if you wish to make a request.
Changes to the Policy
We regularly review and update this privacy policy to reflect changes in our practices and services. When we make significant changes, we will notify you through the application or via email. Continued use of our services after such notifications constitutes acceptance of the updated policy.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@installio.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
January 2025